FAQs
Got questions? Find quick answers here, and if you need more help, our live support team is always ready to assist you.
- On the homescreen, select 'Giftcard'
- choose the gift card you wish to sell
- select your payout option (e.g., NGN, USDT)
- select currency (e.g, USD, CAD, etc.)
- select category.
- Choose amount
- Type amount and click continue
- upload a clear card image/receipt, and click continue.
- For receipts, after validation, you upload your card image and click proceed
- Card processing timeframes vary with the type of card.
- Upon completion, your FlashChange wallet is credited, and you may request a withdrawal.
- On the homescreen, select ‘crypto.'
- Select the cryptocurrency you wish to sell (e.g Bitcoin, Ethereum, or USDT).
- A unique wallet/barcode is generated for your transaction.
- Kindly copy the wallet and proceed to make your deposit
- Upon confirmation on the chain, your Flashchange account is credited immediately
- You may now proceed to request a withdrawal
- On the home screen, click Pay Bills.
- Choose the bill type (electricity, TV subscriptions).
- Enter customer details and amount.
- Confirm payment.
- On the homescreen, click Betting.
- Select your betting platform/provider
- Enter your betting account ID and amount.
- Confirm and fund instantly
- On the homescreen, click Airtime.
- Select your network provider.
- Enter the phone number and amount.
- Confirm Purchase.
- On the homescreen, click Data.
- Choose your network provider and select a data plan.
- Enter the phone number and confirm purchase.
- On the homescreen, click the “Me” icon:
- Complete KYC verification for higher limits and security
- View or edit your profile.
- Access your transaction history.
- Adjust security settings.
Bitcoin transactions are usually confirmed within 10 minutes for the first confirmation. Delays are due to blockchain congestion.
The duration for the redemption of a gift card varies depending on the type; most gift cards are redeemed in less than 5 minutes, while some others are completed in 1-3 hours.
Yes!
A transaction may be rejected/declined for any of the following reasons:
- The gift card is already redeemed.
- The gift card is not ‘properly’ activated.
- Error messages on the card.
- The gift card is not clear enough.
- The gift card code is wrong.
Coming soon!
Coming soon!
The ‘pending’ status indicates that your transaction is being processed and will be completed soon. You will receive a notification upon completion. Please note that your transaction is a priority for us.
The minimum is $1; there is no maximum limit to the amount you can sell, depending on your KYC level.
Upon verification, there is a possibility that the deposit may be worth less than $1 due to market fluctuations. To avoid this rare occurrence, we recommend sending an amount that, after confirmation, will likely leave you with at least $1. This ensures the deposit is successfully processed without any issues.
Bitcoin deposits may sometimes take longer to appear in your wallet due to blockchain congestion or a low transaction fee. To help speed up the process, we recommend opting for a higher sending fee to quicken confirmation.
Kindly follow the steps below to Reset your withdrawal pin
- Log in to the app;
- Click on the “me” icon on the bottom right corner of your homepage.
- Click on “change password”;
- A reset pin will be sent to your registered email address immediately (kindly check spam mail too);
- Click on “Change PIN/Forgot PIN.”
- Verify identity with a selfie.
- Enter the pin sent to your mail in the column provided on the app.”
- Create new password/PIN as required on the app;”
- Confirm the new password/PIN as required on the app.”
- Click on Save.”
If you're having trouble logging into the app, even after confirming your login details are correct and your network connection is stable. Kindly reach out to the support team on any of our social media platforms for assistance
Withdrawals may be rejected due to interbank network downtime or downtime with the bank provided, which can disrupt the payment process. We kindly advise you to provide an alternate bank account.
Gift card providers have adopted the requirement of gift cards to be activated before they can be used as a technique to reduce gift card theft. But in cases when your gift card is not activated, please contact the store for activation.
The "Need more information" error for a Google Play gift card can occur for several reasons. Here are some common causes: Security Measures: Google may require additional verification as part of its fraud prevention procedures. Gift Card Validation: The gift card code might be invalid or not activated. Kindly ensure that the card was activated and reach out to the store for more information.
Kindly reach out to the support team as soon as possible. If the transaction is yet to be processed, it will be canceled.
We’ll move the transaction to the correct category and apply the appropriate rate. No need to worry—we’ll handle it for you! Your satisfaction means everything to us. If you have any further questions, our support team is always here to assist.